Versand

We offer free domestic shipping for all orders over $35 placed within the United States. Free shipping is via USPS Ground Advantage, USPS First-Class Mail or UPS Ground.

Our handling time is currently 2 business days.

All international orders are shipped via USPS. The shipping cost will be calculated at checkout based on the weight, destination and service selected.

Supermindedhealth do not hold responsibility for packages that have been delivered. We do not issue refunds for packages that say they were delivered. We also can not give refunds for shipping delays, lost mail or other shipping problems. Please do not ask for a refund if your shipping is unresolved. We can not give a refund if your shipping is delayed. We will assist with filing a claim and if that results in a reimbursement we will refund your order at that time but once we ship your package any shipping issues other than broken or damaged merchandise is between you and the post office or shipping service you choose when you placed your order. Please understand, we will do everything we can to help resolve these issues. We usually are able to help resolve them without too much of a delay or issue but we can not take responsibility for your shipping service or issues relating to them that are outside of our control.
If your tracking information states your package was delivered and you have not received it, you must address this with the United States Postal Service at 1 (800) 275-8777 or the shipping servicer used to deliver your package. That is the quickest way to a resolution and this will help me, help you, if a claim need to be filed.

If an order is returned to Supermindedhealth for address discrepancies / refusals / undeliverable locations etc. we will not be liable for shipping fees and additional reshipping fees will be the responsibility of the customer. If you wish to have the order refunded it will be less the shipping fee Supermindedhealth paid initially for the shipping of your order.

INTERNATIONAL SHIPPING
All international customs, taxes, and other fees are the responsibility of the customer. The cost will vary by value and country, so please be aware of what to expect before purchasing. Refunds are not given if a package is refused due to customs fees or any other reason.

REPLACEMENT ITEMS
If an item arrives damaged, please let us know within seven days of the date it was delivered and we will ship a replacement item to you. After 7 days, we will no longer be able to assist you.
Please be sure to send a photo with your message that shows the damaged item/package so we can verify, understand and improve any shipping issues.